Shipping Policy
At ÉCLATTE, our goal is to deliver your order quickly, safely, and efficiently.
Below you will find all shipping information, including processing times, delivery windows, tracking, and important notices.
Processing Time
Once your order is placed, it enters our processing queue.
Typical processing time is 1–3 business days.
During peak seasons, high demand, or national holidays, processing may take an additional 1–3 business days.
Your tracking number may take up to 24 hours to update after your order is shipped.
Shipping Time
Shipping times vary depending on your location.
Based on recent delivery averages, the estimated shipping times are:
United States: 6–12 business days
United Kingdom: 7–15 business days
Australia: 7–15 business days
Canada: 7–15 business days
Europe: 7–15 business days
New Zealand: 7–15 business days
Other countries: 7–15 business days
Business days exclude weekends and national holidays.
These are average transit times and may vary due to customs inspections, carrier delays, weather conditions, or other factors outside our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number and a link to follow your package’s progress.
If your package is marked "Returned to Sender" or cannot be delivered due to:
Wrong/incomplete address
Failure to pick up from your local post office
Refusal of delivery
No safe place to leave the package
You may request:
Reshipment
We will reship your order once it returns to our warehouse.
Additional shipping fees may apply.
Refund
A refund can be issued minus the original shipping costs.
Delivered but Not Received
If your tracking shows “Delivered” but you did not receive it:
Please check with neighbors, family members, or your building/package room.
Contact the local carrier with your tracking number.
If still unresolved, email us and we will assist.
ÉCLATTE is not responsible for packages stolen after delivery.
Customs, Duties & Taxes
ÉCLATTE is not responsible for import fees or customs taxes, if applicable in your country.
Most packages arrive without any extra fees, but policies vary by region.
Need Help?
For assistance, contact our support team anytime:
support@eclatte-shop.com
We appreciate your order and your trust in ÉCLATTE.
Our team is always here to help.