FAQs

ÉCLATTE is designed for women noticing sagging jowls, a softer jawline, dull texture or early signs of aging. If you want lifted cheeks, a more defined lower face and smoother skin without painful procedures or injections, ÉCLATTE is made for you. If you have a specific medical condition, always check with your doctor first.

Most cheap masks use weak, unverified LEDs that never reach the collagen layer. ÉCLATTE combines clinical-grade wavelengths with deep penetration and microcurrent toning to stimulate facial muscles and support collagen from within. The result: real lifting, firmer contours and a more defined jawline instead of just “nice glow”.

Most women report changes in stages:

• Weeks 1–2: softer texture, healthier glow
• Weeks 3–4: visible firming and less sagging around the jawline and lower face
• Weeks 4–6: more defined contours, tighter skin and improved elasticity

Consistency is key – we recommend using the mask 3–5 times per week.

Yes. ÉCLATTE uses non-invasive, UV-free LED wavelengths and low microcurrent levels that are safe for at-home use. There is no heat damage, no peeling and no downtime. If you are pregnant, have epilepsy, wear implanted medical devices or have a serious skin condition, consult your physician before use.

For best results, use ÉCLATTE 3–5 times per week for 10–15 minutes per session. Think of it like a workout for your skin and facial muscles – consistency over time will give you the biggest change in firmness and jawline definition.

No. You may feel a gentle warmth from the LEDs and a slight tingling or pulsing when microcurrent is active, but it should never be painful. Most customers describe it as “Netflix & glow” time – you can relax while it works.

We stand behind ÉCLATTE with a 90-day money-back guarantee (see our Guarantee page for full terms). Use the device consistently as directed and, if you don’t see visible improvement in glow and firmness, you can reach out to us within the guarantee period for support.

Average shipping times are 5–14 business days for most countries, depending on your location. Processing usually takes 1–3 business days. Full details are listed on our Shipping Policy page.

We offer a 30-day return window on eligible orders, plus our 90-day results-based guarantee. Conditions apply to used beauty devices for hygiene reasons, so please read our Return Policy before sending anything back.

If your ÉCLATTE arrives damaged or not functioning properly, contact us with photos and your order number and we will arrange a replacement. We’ve built this to be part of your routine for years, so if something is wrong out of the box, we fix it.

You can contact our team at support@eclatte-shop.com. We usually reply within 12–48 hours, depending on volume.