Privacy Policy
Privacy Policy
At ÉCLATTE, your privacy and security matter to us. We are committed to safeguarding your personal information and ensuring your experience with our brand is safe, transparent, and trustworthy. This Privacy Policy describes how we collect, use, and protect your information when you interact with our website, services, and products.
By using our website, you agree to the practices described below.
Information We Collect
Personal Information
When you make a purchase, create an account, subscribe to our newsletter, or interact with our website, we may collect personal information such as:
Name, Email address, Phone number, Billing and shipping address, Payment details, Order history
We collect this information to process your order, fulfill deliveries, provide customer support, prevent fraud, and optimize your shopping experience.
Device Information
When you browse our site, we automatically collect certain technical data:
IP address
Browser type
Time zone
Cookies
Pages viewed
Session behavior
This helps us analyze website performance, detect security risks, and improve user experience.
Customer Support Information
If you contact us for assistance, we may collect information you provide during the interaction to resolve your issue and improve future support.
How We Use Your Information
We use your information to:
Process and deliver your orders
Manage returns, refunds, and support requests
Personalize your shopping experience
Improve our website and product offerings
Detect and prevent fraudulent activity
Deliver marketing communications (only when you opt-in)
We do not sell your personal information.
Sharing Your Information
We may share your information with trusted third parties strictly necessary to operate our business:
Shopify – our website host and ecommerce provider
Payment processors – to securely process your transactions
Shipping carriers & logistics partners
Fraud-prevention systems
Analytics & advertising partners (only if you agree to cookies)
These parties are required to keep your data safe and confidential.
Data Security
We use industry-standard safeguards to protect your information, including:
Encryption, Secure servers, Firewalls, Fraud monitoring. Although no online system is 100% secure, we take every reasonable measure to protect your data.
Your Rights
Depending on your region (GDPR, CCPA, etc.), you may have the right to:
Access your personal data, Correct your data, Delete your data, Request a copy of your data, Opt out of marketing, Restrict data processing
To exercise these rights, contact us at:
support@eclatte-shop.com
Cookies
We use cookies to improve your experience. These include:
Essential Cookies
Required for the website to function (cart, checkout, login).
Performance Cookies
Help us analyze and improve website behavior.
Personalization Cookies
Remember preferences to personalize your shopping experience.
Advertising Cookies
Used for relevant ads (Google, Facebook, etc.). You can opt-out anytime through browser settings.
Do Not Track
Some browsers allow you to send a DNT (Do Not Track) signal. We currently do not alter our data collection in response to DNT signals.
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy as needed to reflect operational, legal, or regulatory changes. Any updates will be posted here with an updated “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, you can reach our support team at:
support@eclatte-shop.com
We aim to respond within 24–48 hours.