90-Day Money-Back Guarantee Policy
We are committed to providing high-quality skincare solutions and proudly offer a 90-Day Money-Back Guarantee on eligible ÉCLATTE purchases. Please review the policy below to understand how to take advantage of this guarantee.
Eligibility
This 90-Day Money-Back Guarantee applies only to purchases made directly from our official website: www.éclatte-shop.com
It applies exclusively to ÉCLATTE devices that display the “90-Day Money-Back Guarantee” badge on the product page.
To be eligible for a refund, you must follow the Guarantee Activation process outlined below.
Note Regarding Branding:
Due to rotating inventory and fulfillment logistics, some units may arrive without the printed logo even though they are 100% authentic and identical in functionality and quality.
This does not affect performance and is not considered a defect. Refunds cannot be issued solely due to the absence of printed branding.
Guarantee Activation
To activate your 90-Day Money-Back Guarantee:
Within 14 days of receiving your order, send a blank email to
support@eclatte-shop.com, with your Order Number in the subject line labeled:
“90-Day Money-Back Guarantee Activation”
Activation within this 14-day window is required for eligibility.
Failure to activate within this timeframe voids the guarantee.
Product Trial Requirements
To be eligible for a refund:
You must use the device according to the recommended usage routine provided on the product page.
A minimum of 70 days of consistent use is required before requesting a refund.
Proper usage helps ensure the device has been given a fair opportunity to deliver results.
Refund Request Process
If you wish to submit a refund request:
Once 70 days of use have passed, email: support@eclatte-shop.com
with your:
Full Name
Order Number
Guarantee Activation confirmation
Your request must be submitted within 90 days of receiving your product.
You may be asked to provide:
Photos of your device
Photos demonstrating usage results
A short explanation of your experience
Our team will evaluate your submission to confirm eligibility.
Return Instructions
If your refund request is approved:
You will be required to return the product to us in its original packaging (unless discussed otherwise with support).
The return must be shipped using a trackable mail service to the address provided by support.
A note must be included containing:
Your name
Order number
Email address
Customers are responsible for all shipping fees associated with returning the product.
Shipping fees are non-refundable.
Refund Processing
After receiving your returned product, we will inspect it to confirm eligibility.
Approved refunds are processed within 7–10 business days after inspection.
Refunds are issued to the original payment method used to place the order.
General Terms
The guarantee is valid for one refund per customer.
ÉCLATTE reserves the right to deny refunds if:
The device shows signs of misuse or damage
The product was altered or opened improperly
There is evidence of fraudulent behavior
The guarantee applies only to first-time purchases of eligible products.
Contact Information
For any questions regarding the 90-Day Money-Back Guarantee, please contact:
support@eclatte-shop.com
Policy Updates
ÉCLATTE may update these terms at any time without notice.
Revised policies apply to all purchases made after the update date.
Additional Notes
This Guarantee Policy works in conjunction with our regular Refund & Returns Policy.
Where local consumer laws provide additional protections, those rights remain unaffected.